Contact

Phone: 0800 PAUL KELLY (0800 728 553)
Fax: 03 3771131
Email:

Physical Address: 30a Moorhouse Avenue, Christchurch
Postal Address: PO Box 721, Christchurch

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Compliments and Complaints Process

At Paul Kelly Finance, we are proud to be part of Paul Kelly Motor Company – a brand and name you can trust, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.

For a compliment

To make contact with us, click here to send us an email or call us on 0800 PAUL KELLY (0800 728 553).

For a complaint

To make sure your complaint is investigated promptly, please click here to send us an email or call us on 0800 PAUL KELLY (or 0800 728 553) and ask to speak with the finance department.

If a solution can’t be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme being the Financial Services Complaints Ltd, an independent party who helps sort out unresolved complaints. This service is free of charge.

You can contact Financial Services Complaints Ltd (FSCL):

Phone: 0800 347 257

email at: complaints@fscl.org.nz